Currently listening to the demands of partners and business stakeholders is no longer a disadvantage and has become a competitive advantage. Therefore, an internal ombudsman can be the communication and mediation strategy necessary for what each stakeholder has invested in the organization to become a return for their contribution. Companies that are capable of transforming complaints and suggestions into changes and innovation, generating new opportunities to invest directly in those who are interested in their solutions, have been highlighted. One of the ways to improve internal communication and transform discourse into practice is through an internal ombudsman . index What is an ombudsman? internal ombudsman Challenges at the time of implementation Biggest advantages.
Increase in productivity What is an ombudsman? Ombudsman is a mediating communication channel that seeks solutions in a specialized and impartial way. According to the Universidade Estadual de Londrina , an ombudsman “is a strategic and specialized support body, in addition to being an effective mediator in the search for conflict solutions and an efficient agent for promoting change.” The ombudsman's objective is to defend the Argentina Phone Number and collective rights of a given community. In the case of companies, employees. The demands of employees are taken to their superiors. Thus, it is possible to contribute to good corporate governance. Thus, in an internal ombudsman, the ombudsman defends the rights of employees, taking their demands to the specific sector for which the demand occurs in order to seek solutions and valuing the confidentiality of users and those involved.
Any complaint or complaint can and must be taken to the internal ombudsman by any employee who is part of the corporation. Thus, a second party's right of reply is guaranteed in the shortest possible time. internal ombudsman Communication is essential in any work environment. The internal ombudsman is an important HR support tool and avoids several conflicts. Listening to what employees have to say can be crucial to putting a new way of doing business into practice. Contemporary organizations are complex and intellectual capital is the true differentiator of an organization. Therefore, understanding the pain of employees through an ombudsman ensures that internal communication matures and relationships are improved, ensuring an environment conducive to work and intellectual development.